Shipping & Delivery Policy

Thank you for choosing Saman Chikan Art for your exquisite Chikankari products. We aim to provide you with a seamless shopping experience from purchase to delivery. Please review our Shipping & Delivery policy outlined below:

Processing Time:

• Order is 4-5 working days from the day the order was placed. For international orders, the estimated time of delivery lies between 7-8 working days.
• However, in case your order included any customization or alteration requests, the delivery time may vary. For further details about estimated time of delivery, please connect with us via WhatsApp/ E-Mail.
• During peak seasons, processing times may be slightly extended. We appreciate your patience during such times.

Shipping Methods & Expected Shipping Times:

• Domestic Shipping (India):
• ₹200 shipping fee for orders below ₹5000.
• Free shipping on orders above ₹5000.
• Estimated delivery: 4–5 business days.

• International Shipping: We ship to the following regions:
• North America, Europe, South America
• Africa, New Zealand, Australia
• Asia (Sri Lanka, Bangladesh, Maldives, Bhutan, Nepal)
• Middle East (Bahrain, Cyprus, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, and others)
• Southeast Asia (Malaysia, Singapore, Thailand, Indonesia, Vietnam, Philippines, Cambodia, Myanmar)
• Near India (Japan, China, Taiwan, South Korea)

Shipping Logistics:

• We partner with DTDC to ensure timely and secure delivery of your orders.

Order Tracking:

• Once your order has been dispatched, you will receive a confirmation email.
• You can track your order using the provided tracking number through our website or the DTDC website.

Delivery:

• We partner with reputable courier services, primarily DTDC, to ensure timely and secure delivery of your order.

Shipping Restrictions:

• At this time, we primarily ship worldwide, except for Pakistan.

Customs and Duties:

• International customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.
• We are not responsible for delays or additional charges incurred during customs clearance.

Incomplete or Incorrect Addresses:

• Please ensure that the shipping address provided during checkout is accurate and complete.
• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for re-routing or re-delivery.

Lost or Stolen Packages:

• We are not liable for any lost or stolen packages confirmed to be delivered to the address provided during checkout.
• If you believe your package has been lost or stolen, please contact the courier service directly to file a claim.

Returns Due to Shipping Issues:

• If your order is returned to us due to an incorrect address or delivery failure, we will contact you to arrange re-shipment. Additional shipping charges may apply.
• For returns and exchanges due to shipping issues, please refer to our Return Policy.

By placing an order with Saman Chikan Art, you agree to abide by our Shipping Policy outlined above. If you have any questions or concerns regarding shipping, please don’t hesitate to contact us at +91-9794701092.

Thank you for choosing Saman Chikan Art. We appreciate your business!